Refund Policy

Last updated: 1 February 2025

Our Commitment

We design WordCloudEdit as a flexible, no-surprise workspace. The platform includes a free tier to evaluate the editor before upgrading. When paid plans are involved we aim to fix issues first, then refund when the service falls short of what was promised.

When Refunds Apply

First-Time Subscription Upgrades

If you upgrade from the free plan and within 7 days realise the paid features are not a fit, email us. We will provide a full refund as long as fewer than five exports were generated during that period.

Renewals & Long-Term Plans

Renewal fees are non-refundable by default. If we experience platform downtime longer than 24 consecutive hours in your region, we will credit or refund the affected portion of your billing cycle on request.

Credit or Usage Packs

Purchased credits that remain unused within 30 days can be refunded. Credits consumed because of a technical fault on our side will be restored or refunded.

Billing Errors & Fraud

Duplicate charges, incorrect invoice amounts, or unauthorised payments processed through Stripe will be corrected immediately once verified.

What Is Not Refundable

  • Change-of-mind requests after extensive use or after the 7-day window.
  • Team add-ons or seats that were provisioned and actively used during the billing period.
  • Discounted or promotional pricing unless mandated by local consumer law.
  • Issues caused by third-party integrations, network outages, or client-side tooling outside our control.

How to Request a Refund

Please email [email protected] with:

  • The email address tied to your WordCloudEdit workspace.
  • The invoice number or Stripe receipt and purchase date.
  • A short description of the issue and any supporting screenshots.

We acknowledge refund requests within two business days and aim to provide a decision within seven business days. Approved refunds are returned to the original payment method; processing time depends on your bank or card issuer.

Cancellation vs Refund

You can cancel auto-renewal from the billing dashboard at any time. Cancelling stops future charges while keeping access until the end of the current term. Refunds are reserved for the situations outlined above.

Policy Updates

We may adjust this policy as we introduce new plans or comply with local regulations. Material changes will be communicated via email or in-app notices before they take effect. Continued use of the service after an update constitutes acceptance of the revised policy.

Need Support?

Reach out at [email protected]. We are always happy to troubleshoot issues or explore alternative solutions before a refund is required.